Returns

Our return policy is valid for 30 days from the date of purchase. If 30 days have elapsed since your purchase, unfortunately we are unable to offer you a refund or exchange. To qualify for a return, your product must be unused, in its original condition, and in the original packaging. This applies to our full range of perfumes, Dokhoon (incense), fragrant oils, body care products, and gift sets. For hygiene and safety reasons, any product that has been opened or partially used cannot be returned unless it is defective.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable:

• Opened or partially used perfumes and body care products

• Products that have been altered, damaged, or are no longer in their original condition due to customer handling

• Customized or special order items (if applicable)

To complete your return, please ensure you include your receipt or proof of purchase. Kindly do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email and/or via your registered mobile number regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a specified number of days.

Late or Missing Refunds

If you have not received your refund yet, please:

• Re-check your bank account

• Contact your credit card company, as posting times can vary

• Contact your bank, since processing times often differ

If you have completed these steps and still have not received your refund, please reach out to us at mohammed.alarabi@hilal.cc.

Sale Items

Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at care@hilal.cc and send your item to:

Hind Al Oud Perfume Trading LLC

Block B - 3rd Floor, Sharjah Research Technology and Innovation Park (SRTIP)

P.O. Box 71715, Sharjah-UAE

Shipping

To return your product, please mail it to:

Hind Al Oud LLC

Block B - 3rd Floor, Sharjah Research Technology and Innovation Park (SRTIP)

P.O. Box 71715, Sharjah-UAE

You will be responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For items valued over 200 AED, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

If you have any questions or require further assistance, please contact us at care@hilal.cc.